Esubalew Tenkolu

Esubalew Tenkolu is a skilled Technical Support Specialist with extensive experience in providing technical assistance for various platforms, including Windows, Mac, and Linux systems. Currently serving as a Windows Specialist at AARP since January 2022, Esubalew supports PC and peripheral installation and troubleshooting, as well as mobile device support. Previously, Esubalew worked as a Help Desk Technician for the City of Baltimore, where technical support was provided to over 10,000 customers through multiple communication channels. Additionally, Esubalew has experience as a Level 2 IT Helpdesk Support at the Los Angeles Unified School District, assisting over 50,000 users with hardware and connectivity issues across different operating systems.