Accelya Group
Jóselin Tejera is a seasoned professional with extensive experience in customer support and IT roles. Currently serving as a Senior Analyst - Customer Support (L2) at Accelya Group since May 2021, Jóselin addresses queries from airlines and card companies while adhering to established SLAs and KPIs. Previously, various positions have included Information Technology Support Specialist at 2K, Service Desk Technician at BNP Paribas, and Technical Support Help Desk at Atos. Jóselin's educational background includes degrees in Tourism and Marketing, complemented by specialized courses in dietetics and digital marketing.
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Accelya Group
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Accelya is a leading global provider of technology platforms, software, and services to the travel and transport industry. Accelya has been delivering business-critical financial, commercial, cargo, and analytics solutions for more than 40 years. The company offers a modular suite of technology solutions for air travel, from offer to settlement, solving critical business problems for airlines, travel agents, and industry bodies such as IATA.