Vincent Truong

Vincent Truong is an experienced IT Helpdesk & Support Manager with a robust background in managing international teams and IT infrastructure across multiple companies, including Acolad Group and Amplexor International. With over 18 years in the industry, Vincent has successfully led teams of various sizes, implemented ITIL-compliant processes, and maintained quality standards adhering to ISO certifications. Notable achievements include managing helpdesk operations for hundreds of users in diverse geographic locations, optimizing ticketing systems such as JIRA, and overseeing budgeting and vendor relationships. Vincent holds a DESS IASV in applied computer science and a Maîtrise in Biochemistry.