Susan Goodsell

Susan Goodsell is a Senior Insights Consultant at Aflac, where responsibilities include providing insights to enhance experiences for customers, the sales force, and employees, along with conducting market research and data analysis. Previous roles at Aflac span from Insights Consultant for Market Insights to Manager and Supervisor of Employee Communications, focusing on internal communication strategies and employee engagement. Prior experience includes serving as Communications Director at Mary O'Connor and Co., and owning a boutique retail gift shop, The Classic Muse. Susan has also held marketing and project management positions in various organizations, including the American Association for State and Local History and 1220 Exhibits. Susan holds a Master of Arts in History with an emphasis in Historic Preservation from Middle Tennessee State University and a Bachelor of Science in Interior Design from Eastern Kentucky University.