Agoda
Glenn Birkelev is an accomplished executive with extensive experience in customer service delivery and operational management across the travel industry. Currently serving as Associate Vice President of Customer Service Delivery at Agoda, Glenn oversees a workforce of over 5,000 employees across multiple countries, successfully improving customer satisfaction and achieving significant cost savings. Previous roles include Senior Director positions at Agoda, Director of Global Supplier Management at RoomIt by CWT, and Regional Director at Travelport, among others. Glenn is also the founder and head coach of GLEHAGO Coaching & Leadership, focusing on leadership and personal development. Academic qualifications include advanced diplomas from Columbia Business School and a forthcoming Professional Coaching Certificate from Singapore Management University.
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Agoda
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Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Their web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.