Mark Manifold

Mark Manifold is an experienced technical support professional with a strong background in managing technical operations and customer service. Currently serving as the Technical Support Manager at AlertMedia since November 2021, Mark oversees the day-to-day operations of the Technical Support team, handling escalations and improving processes. Previous roles include Technical Operations Team Lead and Technical Support Engineer Supervisor at Kasasa, where Mark provided exceptional support to over 60 financial institutions. Mark's earlier experience includes positions at Blackbaud as an Enterprise Solutions Specialist II, Accruent as an Associate Support Engineer, and involvement in logistics and IT at Breathtaking Blooms. Mark earned a Bachelor of Arts in Geography from The University of Texas at Austin.