Alida
Kevin Kwong is an experienced Senior Manager in Customer Success Operations at Alida since April 2020, previously serving as Principal Project Manager and Principal in Value & Program Engineering. Key achievements include leading global programs, driving complex client engagements, and consulting with customer executives to develop measurable ROI strategies. Prior to Alida, Kevin held various leadership roles at Vision Critical, where responsibilities included driving strategic roadmaps for the Asia Pacific business and managing key sell-side M&A divestiture programs. Kevin’s extensive project management background spans multiple industries and organizations, including Aritzia, TELUS, BlackBerry, Bell Canada, and BC Hydro, showcasing expertise in large-scale project execution, governance, and cross-functional collaboration. Kevin holds a BASc in Systems Design Engineering from the University of Waterloo.
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Alida
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Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. With the Alida Total Experience Management (TXM) Platform, leading brands like HBOMax, Adobe, Red Bull, and J.Crew turn their customer truth into action to power exceptional customer, employee, product, and brand experiences. Founded over 20 years ago, Alida helps the world’s largest brands improve their total experience with its team of 500+ experts across 11 countries.