Erika Tiefensee

Erika Tiefensee is a seasoned professional with extensive experience in customer success and service delivery management. Currently serving as the Service Delivery Manager at Amido since August 2025, Erika previously led the EMEA Customer Success team at Power Factors, where responsibilities included managing key accounts and aligning team activities with corporate objectives. Prior experience includes roles as a Customer Success Manager at Greenbyte AB, where customer satisfaction and feedback integration with product development were prioritized, and as a Customer Collaboration Coach at Interoute Managed Services, focusing on product demonstrations and trial management. Erika began their career in sales with a role as a Senior Inside Sales at ServiceSource, managing key client relationships and providing training to new employees, following earlier sales roles at National Pen Ltd. Erika holds a Master's degree in Media obtained between February 2001 and July 2003 and completed undergraduate studies at Lund University between 1997 and 2000.