Christophe de Berlanger

SR Belux Contact Center Team Lead at Amplifon

Christophe De Berlanger has extensive experience in customer service and team leadership across multiple industries. Currently serving as the Senior Belux Contact Center Team Lead at Amplifon since May 2021, Christophe previously held the position of Team Lead at Thyssenkrupp's Customer Contact Center and led Customer Advisors at Intrum. At Intrum, responsibilities included supporting daily operations within the Back Office department and overseeing a team of 18. Prior roles include Technical Commercial Employee/Team Lead at EURORAIL/REGIORAIL France, focusing on transport order tracking and customer relations. A long tenure at Coca-Cola European Partners from 2001 to 2017 featured various roles, including Manager of Collaboration, Analyst Business, and System & Reporting Analyst, where Christophe was instrumental in providing insights and analyses to enhance operational efficiency. Educational background includes studies at HOGENT and Koninklijk Atheneum Ninove, specializing in Sales and Office management.

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Amplifon

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Amplifon SpA is an Italy-based company engaged in the hearing systems industry. It distributes, adjusts and personalizes the hearing aids. It offers a generation of invisible hearing amplifiers tiny electronic instruments which receive, process and amplify sounds that are then transmitted to the ear thanks to its clear and precise amplification process. They are able to meet needs as they address a wide range of problems stemming from slight to more serious hearing loss. The hearing aids ensure consistent listening quality as they adapt to the different sound environments. It operates through following brands: Sonus, Miracle Ear, Beter Horen and Dialogue, among others. It operates through numerous direct stores, franchises, sales outlets and contact points in the Netherlands, France, Canada, the United Kingdom, Switzerland, Spain, the United States, Egypt, Australia, New Zealand, Germany, such as Focus Hoeren AG and Die Hoermeister GmbH, and India, among others.


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Headquarters

Milano, Italy

Employees

5,001-10,000

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