Jim Ross

Jim Ross is a Principal UX Researcher at AnswerLab, where since November 2018, expertise in user experience research has been applied to projects across various industries, including technology, finance, healthcare, and retail. Prior experience includes serving as Principal User Experience Architect at Infragistics, where Jim consulted on UX design for desktop, web, and mobile applications, and as Principal of Design Research at Electronic Ink, leading design research initiatives. Jim's earlier roles also encompass significant contributions at JPMorgan Chase and Bank One as a User-Centered Designer and Usability Analyst, respectively, where skills in user-centered design and usability testing were pivotal. Jim holds an MS in Human-Computer Interaction from DePaul University and a BA in Journalism and Communication Studies from the University of Iowa.