Hila Guy

Hila Guy is a seasoned technical support professional with extensive experience in managing support teams and improving customer satisfaction across various companies. Currently serving as the Technical Support Manager at Arch Systems since June 2023, Hila previously held the position of Global 3rd Level Support Manager at Taboola, where responsibilities included managing a global team, defining KPIs, and leading cross-functional projects. Prior experience at CyberArk encompassed roles as Enterprise Support Manager and Global 3rd Level Support Manager, focusing on escalation management, customer satisfaction, and team efficiency. Earlier career roles at Precise Software, Amdocs, and Bezeq International involved providing technical support and managing system incidents, contributing to a comprehensive understanding of technical operations and customer service excellence.