Armsoftech Private Limited
Harikrishnan M currently serves as the Deputy General Manager and Head of Digital Solutions at Armsoftech Private Limited, focusing on implementing BOT AI services in banking channels, overseeing product management, performance, revenue, and strategy development. Prior experience includes a Senior Manager role in Learning and Development at Novac Technology Solutions, managing training for contact centers across multiple locations, and a Training and Quality Manager position at Vertex Customer Management, where training needs were identified and addressed. Harikrishnan has held various training management roles in organizations such as Spanco BPO, Centum Learning Ltd, Allsec Technologies, and Hinduja Global Solutions, demonstrating expertise in training development, stakeholder management, and operational effectiveness. Education includes a Bachelor's degree in Social Work and Human Behavior-Psychology from ISBM University and an Executive MBA in Corporate Training and Management.
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Armsoftech Private Limited
Armsoftech.AIR is one of the fastest growing AI and Bot Solution companies in India. We are the leader in delivering a broad spectrum of Customer Experience by utilising our in-house AI and Speech Technology platforms across multiple industries. Among other accolades, Armsoftech.AIR can be credited with pioneering the creation of VIDYA, India’s first NLP Conversational AI that can speak not just English but 10 Indian languages including Hinglish (a blend of Hindi and English used by speakers of Hindi) Our AIR Voice BOT can be used by businesses to leverage intelligent dialogue with their customers with minimal human intervention. This Interactive BOT allows customers the convenience of addressing their concern at any time of the day and not be limited to official office hours. Some of our other products include WhatsApp Bot, Chatbot, CRM & Dialler, DIY BOT, Text-to-Speech, Speech – to – Text and many more. We started our journey by solely focusing on the BFSI industry and currently have many of India’s leading private banks as our clients across various verticals. Building strong relationships with our clients led to various innovations to improve the customer’s experience, the most notable one being the Man-Machine Model. This metamorphosis in the industry has led Armsoftech.AIR to become one of the top-rated companies in the Voice Based Services. Our team consists of professionals coming from various backgrounds which include Customer Support, Technology and Industry specialists who bring in around 40 years of collective experience to the table. Together they converge with their skills and expertise to create the perfect products and services required by our existing clients and Indian industry at large. Today we are diversifying into other industries such as Telecom, Insurance and more. We have won various awards for our innovation in the AI space such as the ICICI Bank Innovation Award 2020 and the Economic Times Excellence Awards 2021