Arval BNP Paribas Group
Caroline Cavin Raoul has over 20 years of experience in various roles within the banking and corporate sectors. Caroline currently works at Arval BNP Paribas Group as the Head of Sales Efficiency & Client Satisfaction. In this role, they are responsible for improving the sales organization and processes across multiple channels. Prior to this, Caroline worked at BNP Paribas as the Head of Client & Employee Advocacy Program where they led the deployment of a customer feedback system to continuously improve the customer and employee experience. Caroline previously held positions at Arval BNP Paribas Group as the Head of Corporate Quality and Quality Project Manager. Caroline also has experience as the Responsable Marketing et Communication at Arval BNP Paribas Group and as a Marketing Manager at Alcatel-Lucent Enterprise.
Caroline Cavin Raoul received a BTS Force de Vente degree from Centre de Formation par Alternance in 1992. Caroline later obtained a Master's degree in Management International et Marketing from the same institution in 1995.
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Arval BNP Paribas Group
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Arval specializes in full-service vehicle leasing and new mobility solutions, leasing more than 1.6 million vehicles at the end of June 2023. Every day, more than 8,000 Arval employees in 29 countries offer flexible solutions to ensure seamless and sustainable journeys for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. Arval is a founding member of the Element-Arval Global Alliance, a strong partnership in the fleet management industry, whose members manage more than 4.4 million vehicles across 56 countries. Arval was founded in 1989 and is fully owned by BNP Paribas. Arval is positioned within the Group’s Commercial, Personal Banking & Services division.