ASAPP
Engels R. currently serves as Senior Manager for ML Observability and ML Data Labelling at ASAPP, overseeing the strategy and operations for all ML products in production, including management of an 18-person global team and handling multiple concurrent projects. Prior to ASAPP, Engels held academic positions at PSG College of Technology, serving as Associate Professor and later as Professor in the Computer Science & Engineering department, with a strong research focus on Artificial Intelligence, Machine Learning, and related fields. Engels also has extensive industry experience, having held managerial roles at Bharat Electronics Ltd and Microsoft Corporation, and previous positions as a Senior Software Engineer at Satyam Computer Services. Educational qualifications include a PhD in Information and Communication Engineering from Anna University Chennai, an MS in Computer Science from Colorado State University, and a BE in Computer Science from PSG College of Technology.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.