Jonathan Raphael Paras

Jonathan Raphael Paras has extensive experience in technical operations and customer support management across various organizations. Currently serving as the Senior Regional Technical Operations Manager at Astreya, Jonathan oversees daily business activities and manages operational plans. Previous roles include Operations Manager at Milestone Technologies, Inc., where responsibilities involved client program development and operational metrics, and Customer Support Lead at CENTRL Inc., focusing on support processes and troubleshooting for enterprise clients. Tenure at Cognizant involved optimizing operations for Google, while earlier positions at Netsmart, BCforward, teleNetwork, Petz Enterprises Inc., Sitel, and CSS Corp provided a foundation in customer service, support engineering, and team leadership. Jonathan holds a Bachelor of Arts in Communication from Saint Louis University.