Claudia Joya

Claudia Joya is an experienced customer success and business strategist with expertise in AI SaaS and e-commerce sectors. Currently serving as an L3 Customer Success Manager at Atom since August 2023, Claudia focuses on fostering customer relationships, enhancing account health, and collaborating with product teams to drive customer satisfaction. Prior roles include Business Strategist at On The Fuze, where Claudia managed customer relations and improved revenue retention, and Customer Success Manager at Rolebot, leading initiatives to strengthen client partnerships and improve service offerings. Previous experience also encompasses sales leadership positions at Loro and Abbott, highlighting skills in sales strategy, account management, and team development. Claudia holds a psychology degree from Pontificia Universidad Javeriana and has completed additional courses in English and commercial skills.