AT&T
Shankhadeep Mahato is a dedicated professional with extensive experience in software delivery project management and customer service operations. Currently serving as a Specialist in Software Delivery Project Management at AT&T since March 2025, Shankhadeep leads high-priority digital initiatives that streamline operations and drive cost efficiencies. Previous roles include Senior Manager of Key Accounts at Kapture CX, where a $5.5M+ client portfolio was managed, and Senior Manager of User Experience & Inside Sales at Vahak, focusing on digital transformation and optimizing payment adoption. Shankhadeep has also excelled in leadership roles at Zilingo, FreshMenu, and Myntra, consistently enhancing customer support efficiency and team performance. Holding a Bachelor of Arts in Journalism and Psychology from Jain (Deemed-to-be University), Shankhadeep combines technical expertise with a strong understanding of customer needs.
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AT&T
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AT&T Inc. is a telecommunications, media, and technology services company headquartered in Dallas, Texas within the Whitacre Tower. Their business is separated into three segments: Communications, WarnerMedia, and Latin America. More specifically, their products include Wireless devices, 5G devices, Internet & Fiber, AT&T Business, Public Sector & FirstNet, Disaster Recovery, and Technology & Innovation. They are within the top three largest mobile telephone services in the US. AT&T's communication segment consists of mobility services, business wireline, and consumer wireline services. Their mobility division provides nationwide wireless service and equipment. The business wireline division provides advanced IP-based services, traditional voice, data services, and equipment to business customers. Lastly, the consumer wireline division provides internet, broadband fiber, and legacy telephony voice communication services to their residential customers. AT&T's WarnerMedia segment distributes, develops, and produces feature films, TV, gaming, and content in physical and digital formats worldwide. Their content is distributed through basic networks, DTC (direct-to-consumer), theatrical, TV content, and games licensing. Other notable divisions are Xandr advertising and Otter Media Holdings. AT&T's Latin America segment provides wireless services and equipment in Mexico. Most recently, they have led the charge in the 5G wireless network. The strive to become the best broadband provider by utilizing the most transformative technology yet along with their multi-gig internet footprint. Today, AT&T's 5G technology reaches more than 255 million people across 16,000 cities and towns in the US. Cricket Wireless, Pacific Bell, Southwestern Bell, nextel, SBC Global Services, and Leap Wireless are a few of the noteworthy companies AT&T has acquired during their operations.