Niccos Andrade

Niccos Andrade has a diverse work experience spanning several positions and companies. They began their career as a Customer Service Associate at TheLadders.com in 2007 and steadily progressed to roles such as Team Lead/Senior Customer Associate, Manager of Training Operations, and Manager of Operations. During their time at TheLadders.com, they spearheaded projects to enhance operations and developed a successful Premium Job Search Consultation Program.

After leaving TheLadders.com, Andrade joined Freelancers Union as the Manager of Customer Service, where they directed and coordinated member services operations and implemented process improvements. They then transitioned to MakeSpace as the Director of Customer Happiness, responsible for managing daily operations, staffing, training, and process development.

Subsequently, Andrade worked at Paperless Post as the Customer Support Director, where they defined and established the long-term vision and strategy for the Online Support function. They implemented queue routing, self-service automation, and integrations to optimize customer support.

Andrade then joined Buster as the Manager of Customer Experience, overseeing high-value corporate and event travel accounts. They implemented systems such as ZenDesk, Olark, and IVR to enhance customer service and designed service automation to reduce manual work.

In 2019, Andrade joined Attune as an Operations Manager, and in 2021, they moved to Coalition, Inc. as an Operations Manager. These roles involved managing operations and likely included responsibilities such as overseeing processes, coordinating teams, and driving efficiency.

Overall, Andrade's work experience demonstrates their expertise in customer service management, operations, and process improvement across various industries and companies.

Niccos Andrade has a Bachelor's degree in Sociology and Anthropology from Colgate University. Additionally, they completed a course at Harvard Business School E-Learning, although no specific degree or field of study is mentioned for this program.