Augment CXM
Matthew Swanson is the CEO of Augment. He is also the Managing Partner of Silicon Valley Software Group.
Previously, Matthew was co-founder and CTO at SpeakerText, which was acquired by CloudFactory.
Matthew earned his BS in Computer Engineering from Iowa State University and his MS in Computer Science from Carnegie Mellon University.
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Augment CXM
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.