Stefano Barzaghi

Stefano Barzaghi serves as the Lead Analytics Engineer for Customer Support & People Analytics at Automattic since October 2018, where responsibilities include leading analytics for the Happiness division, constructing and scaling a comprehensive data stack, and delivering insights that enhance team performance and customer experience. Previously, Stefano held various roles at Automattic, including Team Lead and Program Analytics Lead, where contributions included managing a distributed team, optimizing contractor operations during the COVID-19 pandemic, and designing reporting systems to improve service quality. Prior experience includes positions as a Senior Tech Support Engineer at BT Sport and several roles in audio engineering and sound design for major networks as a freelancer and with Alchemic Media. Educational background includes studies at the University of Rome "La Sapienza" and Beijing Language and Culture University.