McKala Kruse

McKala Kruse is a seasoned professional in customer experience and operations management, currently serving as the Customer Experience Process Manager and Field Operations Manager at Avail since September 2020. Previously, McKala held the position of Customer Support Manager at Uber from February 2016 to June 2020, where a key achievement was the launch and leadership of the Escalated Case Management and Process Improvement Team, focusing on customer success and quality assurance. McKala's career includes various roles at RadioShack, U.S. Cellular, and AutoZone, showcasing a strong foundation in customer service and sales. McKala holds a Bachelor's Degree in Marketing and Management from North Central College and is pursuing a Master of Business Administration with a focus on Project Management at LSU Shreveport.