Averro
Allan Brown is a skilled Service Engineer with extensive experience in the technology sector, currently working at Averro since March 2021, focusing on the Substrate Management Platform for Office 365 Services at Microsoft Corporation. Prior to this role, Allan held positions including Service Engineer I within the Windows Servicing and Delivery team at Microsoft, where involvement in tier 2 support and SRE methodologies was emphasized. Allan also has a background as a Build Engineer across various Microsoft divisions, such as in Customer Experience Engineering and the Core Operating System Group for Xbox, managing build processes, conducting root cause analysis, and providing operational support. Earlier experience includes web development and graphic design for small businesses, alongside academic qualifications with a Bachelor of Science in Industrial and Product Design from Western Washington University.
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Averro
Averro offers leading Managed IT Services for its Shared and Dedicated Cloud offerings including server and OS management, network LAN/WAN management, security services, as well as backup/archival and disaster recovery solutions. All of this is built on top of Enterprise class compute, network, and storage infrastructure inside ofworld-class data center facilities. These services are delivered to the customer via automated provisioning and management tools and supported by a highly skilled team dedicated to ensure the security and availability of the client’s environment 24x7.