Rich Gallagher

Rich Gallagher is an experienced Technical Service Engineer currently working at AVI-SPL, where responsibilities include providing level 2 technical support for audio visual and video conferencing equipment. With a background in both the Global Help Desk and Managed Services, Rich has a proven track record of delivering immediate assistance in live settings. Previous roles at AVI-SPL involved leading service activities for major accounts such as Exelon Corporation and Price Waterhouse Coopers, as well as coordinating technician dispatch through Salesforce. Rich's earlier experience at M&G Packaging included managing production orders and maintaining inventory records. Academic qualifications include time at West Chester University of Pennsylvania and Delaware County Community College.