Azercell Telecom LLC
Yakhshikhanim Hajiyeva has extensive experience in customer service and quality management, currently serving as the Omni-Channel Request Handling unit head at Azercell since February 2001. Responsibilities include coordinating efforts across departments, facilitating communication between groups, and revising processes and procedures to enhance customer satisfaction. Prior to this role, Yakhshikhanim held positions as Service Quality Management unit head, Training Center head, and Front Office team member at Azercell, as well as working as a sales representative at Centelecom from October 1999 to February 2001. Yakhshikhanim holds a Master's degree from Baku State University, obtained between 1994 and 2000.
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Azercell Telecom LLC
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“Azercell Telecom” LLC was established on January 19, 1996. Founders were Turkcell İletişim Hizmetleri A. S. and Ministry of Communications of Azerbaijan Republic. “Azercell Telecom” started its activities on December 15, 1996 offering subscribers mobile telecommunications services based on postpaid system. In 1998 prepaid system was launched with tariff package — SimSim that was very successful. As being the leader of the market and very dynamic company it’s known as the trend setter in mobile telecommunications market in Azerbaijan applying new technologies and offering various tariff packages, products and services that are beyond the customer needs. In 2000, Azercell established its quality management system and on December 7, 2000, the company received the Certificate of Compliance with International ISO 9001 Standards. In 2003, our company updated its quality system according to the 2000 version of this Standard and on January 15, 2004, Azercell received the Certificate of Compliance with ISO 9001:2000 Standard. Azercell Telecom was awarded the Investors In People (IIP) Standard Certificate in 2006. Azercell Telecom met all 12 indicators and recognized as IIP working company which operate in more than 36,000 companies worldwide. In December 2014 Azercell was re-certified against more demading and challenging IIP standards' requirements. (IIP Silver Level international HR standard) CEO (Chief Executive Officer) of Azercell Telecom LLC — Zarina Zeynalova