B2B Media Group
Bianca Guardiana is a seasoned professional with expertise in customer experience and relationship management, currently serving as the Customer Experience Manager at B2B Media Group, where Bianca is the first CX hire in APAC and has achieved a client retention rate exceeding 80%. Prior to this role, Bianca held positions such as Customer Success Manager at TechTarget, managing the customer lifecycle from post-sale to renewals, and served as a Teacher at the International School of Ulm / Neu-Ulm. With a solid foundation in marketing, demonstrated through internships at the University of Newcastle and PTV Group, and experience as a Clinic Assistant at The Aivee Group, Bianca combines strategic communications education from the University of Newcastle and CELTA certification from the University of Cambridge to enhance customer engagement and drive successful initiatives.
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B2B Media Group
B2B Media Group is a global demand gen company servicing mid-market and enterprise B2B companies for over a decade. We partner with you to strategise, execute and manage campaigns that increase awareness, nurture relationships and convert to more pipeline opportunities. Our unrivalled database and account engagement platform helps our clients access accurate, reliable and engaged data. We have over 63M B2B decision makers, across 12M unique accounts, covering North America, LATAM, EMEA and APAC. So whether you have an ABM or Firmogrpahic retargeting, or lookalike campaign in mind, our database ensures you have maximum reach and conversion. For 10+ years, we’ve been helping clients generate more from their marketing budgets. We deliver unbeatable display, lead gen and engagement insights - Allowing clients to gather real and relevant buying signals to prioritise accounts and drive more pipeline outcomes. Locations: New York | London | Munich | Berlin | Sofia | Singapore Services: ABM | Display | Lead Gen | Content Syndication | Data | Insights