Florian Letourneau

Florian Letourneau currently serves as the Head of Global BPO Management and Customer Care at Back Market since October 2023. Previously, Florian Letourneau held various senior management positions at Amazon from September 2008 to June 2023, including Senior Manager EMEA in Customer Service Operations, where responsibilities included defining the strategic direction for a team that managed 600+ agents across 12 marketplaces. Other achievements at Amazon include substantial team growth and a significant reduction in driver attrition. Florian Letourneau’s earlier experiences include roles in customer service and marketing at companies such as Pizza Hut, Teleperformance, and Thales Alenia Space. Educational qualifications include a DUT in Techniques of Marketing from IUT Paul Sabatier 2 and a Bachelor's degree in Economics from Lycee general et technologique Henri Matisse.