Balto
Suzanne Stephens is an experienced Executive Assistant currently working at Balto, a leading AI-powered Real-Time Guidance platform focused on enhancing contact center operations. Prior to this role, Suzanne accumulated extensive experience in risk management and administrative support at Alberici Constructors from January 2008 to May 2020. Suzanne holds a Bachelor of Business Administration in Business Administration and Management from McKendree University, obtained between 2015 and 2017, as well as an Associate of Science in Biology from Southwestern Illinois College.
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Balto
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Balto is an artificial intelligence tool that transcribes and analyzes sales calls in real time to deliver live recommendations to sales reps while they navigate their calls. Sales reps use Balto to improve their communication skills, better understand customers’ needs, and consistently remember the key points that they need to address on every call.