Bank Multiarta Sentosa
Eko W Affandy is an experienced professional in customer care and contact center operations, currently serving as the Head of Contact Center at PT Bank Multiarta Sentosa Tbk since January 2023. With a career spanning over two decades, Eko's previous roles include AVP Customer Care at Bananas, Head of Customer Care Operations at Fazz, and Customer Care Operations Manager at Tiket.com. Eko has held various managerial positions, such as SM Call Center & Walk-in Services at Manulife and GM Contact Center Operations at PT Rajawali Berdikari, where responsibilities included managing teams of nearly 1000 employees. Eko's expertise also extends to managing inbound and outbound contact center projects at AXA Mandiri Financial Services and UOB, alongside foundational roles as Team Leader at PermataBank. Eko holds a Gelar Sarjana in Ekonomi.
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Bank Multiarta Sentosa
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PT Bank Multiarta Sentosa (Bank MAS) was established in 1992 as Non-Foreign Exchange Commercial Bank and acquired its foreign exchange trading business license in 2003. Since 2013, Bank MAS has officially joined the Wings Group, the leading Indonesian consumer goods company.