Ntokozo Mnisi

Ntokozo Mnisi currently serves as the Head of Contact Center at Leroy Merlin, a position held since December 2019, where responsibilities include overseeing service functions, managing a virtual contact center, and preparing reports for the Board on service performance. Previously, Ntokozo was the Senior Manager for Sales, Marketing, and Customer Fulfillment at Everest Financial Services, focusing on product sales and growth strategies. Additional experience includes roles at Aegis as Outbound Sales and Retentions Manager, FNB South Africa as Sales and Service Manager, and MTN as Customer Retention Manager, demonstrating a strong background in customer service, operations management, and team leadership. Ntokozo holds a Postgraduate Diploma in Marketing from the University of South Africa and additional leadership training from the University of the Witwatersrand.