Kizzy Isaacson

Kizzy Isaacson is an experienced leader in customer experience and strategy, currently serving as the Head of Customer Experience at BCA UK since June 2021. Previously, Kizzy held the role of Channel Strategy Lead at Universities Superannuation Scheme (Ltd) and was the Head of Customer Experience & Services at Manchester United. Additionally, Kizzy contributed to customer experience transformation at Co-op Legal Services and led a customer remediation program at The Co-operative Bank plc, where significant improvements in customer outcomes were achieved. With a background that includes senior roles at The Co-operative Bank and Stockport MBC, Kizzy possesses strong expertise in operational customer insight and performance management, bolstered by degrees in Psychology from the University of Birmingham and Training & Performance Management from the University of Leicester.