Nicole van Den Heuvel

Nicole van den Heuvel is an accomplished manager in customer experience, currently serving as the Manager of Customer Experience at Remeha and as Customer Experience Manager at BDR Thermea Group. With a strong background in managing international project teams, Nicole focuses on customer intimacy strategies and operational excellence through CXcore, an initiative that underscores customer-centric organizational goals. Previous roles include Value Delivery Manager at VANAD Group, where extensive business development and project management were key responsibilities, as well as pivotal positions at VodafoneZiggo and Ferment Management. Nicole's educational credentials comprise various certifications in Agile, Lean Six Sigma, and Design Thinking, along with a Bachelor's degree in Marketing from Zuyd University of Applied Sciences.