besharp
Johannes Michael Weiss currently serves as Senior Consultant and Managing Director at besharp, focusing on innovative technologies for customer and service communication. Previously, Johannes held the position of Senior Account Executive at SAS, where contributions were made to enhance business analytics solutions for clients. Earlier experience includes roles such as Client Executive Partner for Financial Services & Insurance at Atos and Country Manager Austria at it-novum GmbH, specializing in open source IT solutions. Additional notable positions include Head of New Business at point of origin and Country Director Austria at Forrester, along with various roles at SAP and Microsoft, emphasizing digital services, business development, and partner management. Johannes holds a degree from the University of Vienna.
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besharp
besharp is an innovative producer of technologies for implementing modern and sophisticated strategies for customer and service communication – all omnichannel. With our products vacapo®, vandante®, and vallegro®, we cover a broad spectrum for automating contact centers. vacapo® is the central omnichannel communication tool that encompasses customer and service communication across all channels. vandante® is the central knowledge platform where knowledge databases, ticket tools, and services related to knowledge management are housed. vallegro® is a toolset designed to provide automated but also individually tailored support to customers throughout their lifecycle. We integrate the world's best AI services into our products, thereby offering our customers the highest quality in implementing voicebot dialogues in the required languages. Additionally, we leverage AI to directly translate more than 40 languages in telephone communication.