Pratiek Thunukle

Pratiek Thunukle has extensive experience in customer support, spanning from December 2018 to January 2025, with significant roles at Binance as an L2 Senior Customer Support Specialist and Senior Customer Support Specialist, focusing on metrics such as Average Handle Time (AHT) and quality control. Prior experience includes positions at Altius Customer Services Pvt Ltd and Hexaware Technologies, where skills in Microsoft Excel, customer satisfaction, and quality assurance were developed. Early career experiences involved social media marketing roles at Commondove and Trell. Pratiek holds a Bachelor of Engineering degree in Information Technology from Rajiv Gandhi College of Engineering and Research.