Jesse Jackson

Jesse Jackson is an experienced customer service and support leader with a diverse background across various industries, currently serving as the Director of Customer Service at Biote since January 2025. Prior to this role, Jackson held positions including Customer Support Manager at TraXtion, where responsibilities included supervising the resolution of hardware and software issues and rebuilding the customer support team post-COVID. As Contact Center Director at Coach-Net, Jackson managed up to 100 employees in a 24/7 support environment and transitioned operations to a fully remote setup within 60 days of hire. Previous roles include Product Support Manager at ResMan Property Management Software, where Jackson optimized support operations, and Director, Product Support at RealPage, Inc., overseeing substantial teams and budgets. Jackson's career began at BancTec, with progressive advancements leading to executive positions in call center operations and performance improvement. An alumnus of McNeese State University, Jackson's trajectory demonstrates a commitment to enhancing customer satisfaction and operational efficiency.