Olavo Gasparin

Olavo Gasparin has extensive experience in customer service and operations across various industries. Currently serving as a Payment Operations Specialist and Customer Care Specialist at Bitpanda since May 2022, Olavo focuses on crypto and FIAT-related inquiries, fraud prevention, and complaint de-escalation. Previous roles include Airline Customer Sales and Services Representative for Swiss International Air Lines and Lufthansa Group at Mindpearl, where Olavo managed ticket and flight inquiries, and Young Talents Manager at AIESEC, where Olavo innovated selection processes. Additional experience encompasses intern roles in organizational psychology and tourism management. Olavo holds multiple degrees, including an MBA in People Management and Leadership, as well as a Master's in Tourism and Hospitality Management, complemented by a Bachelor's degree in Psychology.