Simone Batista

Simone Batista is a skilled Conversational Designer with extensive experience in chatbot development and customer experience. Currently serving as a Designer Conversacional | IA Pleno at Blip, Simone previously worked as a Consultora de Chatbot at Hyperflow Global, where responsibilities included understanding client needs, developing personas, and chatbot automation. In earlier roles, Simone excelled as an Analista de Curadoria de Chatbots at Certsys Tecnologia da Informação, focusing on creating conversational flows and managing chatbot curation with NLP. Additional experience includes Junior UX Writer at Voll Solutions and Analista de Curadoria de Conteúdo at Cognizant. Simone holds a postgraduate degree in Technology, Data Science, and Digital Transformation for Business from Universidade do Extremo Sul Catarinense, alongside a degree in Marketing from Universidade Cruzeiro do Sul.