João Pedro Sousa

João Pedro Sousa is a seasoned technology professional with extensive experience in technical support and customer service management across various companies. Currently serving as the Technical Support Team Lead at Bloq.it since August 2023, João Pedro oversees a technical support team and manages B2B client communications. Prior roles include Customer Support Manager and Senior Customer Support Engineer at Innuos, where responsibilities involved managing customer support platforms and providing product technical support. Previous experience includes positions at FDS Portugal as a Deskside Support Engineer, at Tee Times Agencia de Viagens as a Web Design & Digital Marketing professional, and at the Universidade de Aveiro as an IT Field Support Technician. João Pedro holds a Master's degree in Electronics & Telecommunications Engineering from Universidade de Aveiro.