Gratia Carver

Gratia Carver serves as the VP and Chief Experience Officer at Blue Cross and Blue Shield of Kansas City, where responsibilities include leading customer experience strategy, measurement, and fostering a customer-centric culture since March 2018. Prior to this role, Gratia worked as the DVP of Customer Experience at Blue KC, developing actionable voice of customer programs. Gratia's extensive experience includes serving as Director of Customer Experience Portfolio Management at Allegion, PLC, where the focus was on evolving corporate culture through customer experience strategies, and holding senior leadership positions at Apria Healthcare, SourceGas, Russell Stover Chocolates, and The Walt Disney Company, where efforts concentrated on customer care and guest satisfaction. Gratia holds a Master of Arts in Business from Webster University and a Bachelor of Arts in Management from MidAmerica Nazarene University.