Brendan M.

Brendan M. is an experienced customer service professional currently serving as a Customer Experience Representative at Blue Cross and Blue Shield of Kansas since July 2023. Prior to this role, Brendan held various supervisory positions at MAXIMUS from November 2018 to July 2023, achieving notable success, including leading a department transition to remote work during the COVID-19 pandemic and achieving a 96% CSAT score in 2018. Brendan's previous experience also includes supervisory and specialized roles at General Dynamics Information Technology, where Brendan was recognized with the 2017 CSAT Award. Brendan has a strong background in supporting customer service initiatives, team performance improvement, and training and development across multiple industries, including federal services, telecommunications, and healthcare. Educational pursuits include studies at the University of Liverpool and the University of Sunderland.