Blue Cross Blue Shield of MA
Brooke MacDonald has extensive experience in service management and customer relations, currently holding the position of Integrated Service Solution Manager at Blue Cross Blue Shield of Massachusetts since April 2018, following roles as Member Service Manager, Supervisor, Business Expert, and Provider Service Representative within the organization. Prior to this, Brooke served as an Assistant Teacher at May Institute and gained banking experience as a Bank Teller at Rockland Employees Federal Credit Union from 2012 to April 2018. Additional experience includes working as a Hostess at Abington Ale House & Grill. Brooke MacDonald earned a Bachelor of Science degree in Community Health and Wellness from Curry College in May 2017.
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Blue Cross Blue Shield of MA
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Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.