Blue Cross Blue Shield of MA
Sarah Hines is a skilled professional with extensive experience in various roles such as a Trade Operations Specialist, Officer/Product Support Specialist, Call Center Manager, Ambulatory and Patient Access Manager, and Enrollment Quality Program Manager. Sarah has a strong track record of collaborating with upper-level personnel, monitoring performance, and managing customer care quality programs to ensure effective service delivery. Sarah has demonstrated expertise in liaising between brokers and custodian banks, providing support for application disciplines, and overseeing call recording, quality monitoring, and customer surveys.
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Blue Cross Blue Shield of MA
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Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.