BOQ Group
Stephen L. is a seasoned Senior Customer Experience (CX) Designer with extensive experience in service and customer experience design, currently employed at Bank of Queensland since April 2022. Previously, Stephen held similar roles at Revium and Sensis, where responsibilities included leading CX functions, conducting user research, facilitating design sprints, and creating various CX artefacts. Additionally, Stephen has a background in agency operations and team leadership at Found Digital and Sensis, focusing on project management, process development, and client relationship management. Stephen holds a Bachelor of Dramatic Production with a specialization in Stage Management from the University of Melbourne.
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BOQ Group
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BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine banking alternative for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME, Virgin Money Australia, BOQ Specialist, BOQ Business, BOQ Finance), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.