Kaycie Lynn O'Donnell

Kaycie Lynn O'Donnell has a diverse work experience spanning various roles and industries. Kaycie Lynn currently works at BrainPOP as a Customer Support Expert, a position they have held since July 2022. Prior to this, they worked as a Customer Support Associate at the same company from July 2021 to July 2022.

Before joining BrainPOP, Kaycie worked at NBC News as a Technical Support Coordinator for NBC Learn. In this role, they ensured client success by promptly and accurately responding to inquiries, leading integrations, troubleshooting, and resolving issues. Kaycie Lynn also coordinated efforts between different teams and clients, maintained client tracking sites, and maintained positive relationships. Kaycie held this position from March 2018 to May 2020. Kaycie Lynn also worked as a Customer Support Coordinator for NBC Learn from February 2017 to March 2018.

Kaycie has relevant experience in the education sector as well. Kaycie Lynn worked at Drew University as a House Assistant for the Music Appreciation Theme House, where they gained skills in leadership, conflict resolution, and designing educational programs. Kaycie Lynn held this role from August 2016 to December 2016. Additionally, they worked as a Tour Guide and Campus Ambassador, giving tours to prospective students and parents, and sharing information about academics and student life from February 2015 to December 2016. Kaycie Lynn also served as a Student Employee at the university, working as a switchboard operator and answering telecommunications calls from November 2014 to May 2016.

In terms of internships, Kaycie worked at Shell Packing dba Flexcon Container as an intern in the Accounting Department. Kaycie Lynn assisted with accounting tasks using Navision and SAP software from July 2015 to October 2016.

Kaycie also has experience in journalism, having worked as a Copy Desk Chief at The Acorn (Drew University) from September 2015 to November 2015.

Lastly, they have experience in web design and office support. Kaycie Lynn worked at Union County College as an Assistant to the Webmaster, where they designed and maintained webpages, created promotional materials, and performed office duties using HTML and SharePoint Designer from October 2012 to January 2015. Additionally, they were featured as a student in an advertising campaign for Union County College in fall 2014.

Overall, Kaycie Lynn O'Donnell has gained valuable experience in customer support, technical coordination, education, journalism, and web design throughout their work history.

Kaycie Lynn O'Donnell completed their high school education at Westfield High School from 2008 to 2012. After that, they pursued their higher education at Union County College from 2012 to 2014, where they obtained an Associate's degree in Mathematics. Kaycie Lynn further continued their academic journey at Drew University from 2014 to 2016, where they earned a Bachelor's degree in Mathematics and Spanish.