Jessica H.

Jessica H. is an experienced customer service professional with a strong background in customer experience management and account management. Currently serving as Sr Customer Experience Team Lead at Brevo since January 2020, Jessica effectively manages client tickets, oversees escalations, and collaborates with product teams to enhance customer satisfaction. Previous roles include Account Manager at YourWelcome, where responsibilities included managing key accounts and generating sales analytics, and Customer Service Representative at Perth Central Area Transit, focusing on client eligibility and compliance. Additional experience includes Product Specialist at Apple and Lead Athlete at Nike, contributing to customer service excellence and training initiatives. Jessica holds a Bachelor's degree in English Language and Literature from the University of Westminster and a CertHE from Birkbeck, University of London.