Martin F.

Martin F. is an experienced leader in customer success, currently serving as the Head of Customer Success at BridgeU since October 2022. Martin successfully manages a diverse global team of 17, implementing segmentation strategies that have significantly reduced customer churn by over 10%. Previously, Martin held the position of Head of Customer Success for the EMEA region at Outfit.io, where responsibilities included shaping customer success strategies and team development. At PureClarity, Martin led customer success initiatives that improved onboarding and ongoing support, leading to enhanced customer satisfaction and retention. Earlier roles include Customer Success Manager at RotaCloud, where response times improved from 15 to 3 minutes, and Project Manager at YH Training Services Ltd, overseeing a £1 million project focused on apprenticeships. Martin holds a Bachelor's degree in Radio and Television Broadcasting Technology/Technician from the University of Chester.