Mourad El Abbouzi

Mourad El Abbouzi is a Customer Experience Specialist and CSM Healthcare at Brigad since June 2023, focusing on optimizing client experience and retention while managing relationships with a strategic portfolio in the hospitality and healthcare sectors. Prior to this role, Mourad served as a Customer Success Manager at FREE NOW from May 2019 to May 2023, where strategic account management for major clients was emphasized, alongside developing customer relations through web-based training and streamlined onboarding processes. Additionally, Mourad held the position of Senior Operations & Supply Manager at FREE NOW, specializing in strategic expansion and competitive benchmarking. Experience also includes overseeing operations and dispatch as Operations & Dispatch Lead at LeCab and working as an Account Manager at Lagardère. Mourad El Abbouzi holds a Baccalauréat in economic and social sciences from the Université de Rouen.