Calum Laming

Calum Laming is an experienced aviation executive currently serving as Chief Customer Officer at British Airways since April 2022, after holding the position of Director Business Recovery. Prior to British Airways, Laming was Chief Customer Officer at Vueling Airlines from January 2017 to April 2022 and served as Vice President Customer Experience at Etihad Airways between June 2014 and January 2017. Laming's career includes roles such as General Manager Customer Experience at Air New Zealand, Head of Guest Experience at Etihad, and Head of Marketing, Product & Customer Experience at Virgin Airways. Laming began the career at Go Fly Limited and P&G, where brand management expertise was developed. Educational qualifications include a Master’s degree in Modern & Medieval Languages from the University of Cambridge and a Master’s in Air Transport Management from Cranfield University.