British Gas
Gill Emmerson currently serves as an Operational Change Manager at Aegon, starting in March 2025. Previously, a long tenure at British Gas began in May 2010, marked by the role of Senior Manager Business Intelligence, leading a team to enhance data insight and improve customer journeys. Gill also held various positions at British Gas, including National Planning Manager for Electrical Services, Commercial Support Manager, Outsource Operations Manager, and Project Manager, focusing on stakeholder management and continuous improvement. Prior experience includes serving as Associate Director of Business Banking at Bank of Scotland for over a decade, managing sales and service teams within the SME market. Gill began career at the Bank of Scotland as Team Leader, fostering customer service excellence. Educated at Madras College, St Andrews.
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British Gas
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At British Gas we’re always looking at new ways to save energy and money for our customers. Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. That’s why over 10 million UK homes and half a million businesses trust British Gas.