British Gas
Sat Banwait serves as the Global Electrification Communications Manager at Jaguar Land Rover, focusing on enhancing the electrification customer journey across various channels. With extensive experience in customer experience management, Banwait previously held roles such as Omni Channel Customer Experience Manager and Customer Journey Programme Manager, driving strategic initiatives to improve customer attraction, retention, and monetization. Prior to JLR, Banwait was Head of Digital Customer Experience at British Gas, where data-driven strategies significantly improved conversion rates and customer satisfaction. Earlier experience includes positions at E.ON, with a solid educational background in design management and project management methodologies.
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British Gas
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At British Gas we’re always looking at new ways to save energy and money for our customers. Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. That’s why over 10 million UK homes and half a million businesses trust British Gas.