BrokerLink
Farhan Khan is a seasoned professional with extensive experience in workforce management and business analysis. Currently serving as a Workforce Management Analyst at BrokerLink since January 2022, Farhan previously held several roles at CIBC from June 2015 to January 2022, including Senior Business Analyst and Intra-Day Analyst, where responsibilities involved monitoring and adjusting service levels across national contact centers. Additional roles at CIBC included ABAY Support Leader for Mutual Funds, focusing on training new sales representatives, and Mutual Funds Investment Advisor, providing tailored investment solutions. Prior experience includes working as a Client Services Specialist at RBC and Operations Specialist at Just Energy, alongside a foundational role as a Customer Service Representative. Farhan holds a Diploma in Business Administration and Management, Accounting from Sheridan College, obtained between 2010 and 2012.
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BrokerLink
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Since 1991 we’ve had a vision: to build a network of trusted insurance brokers across the country, working directly in the communities we serve. With over 200 branches and 3,400 employees, we’re proud to say BrokerLink has become one of Canada’s largest property and casualty insurance brokerages. Brokerlink Inc. is a subsidiary of Intact Financial Corporation (TSX: IFC), a certified Kincentric 2022 Best Employer in Canada. For more information, visit BrokerLink.ca or follow us on Facebook, Instagram and LinkedIn.